The Information We Collect
When you visit the Volkswagen Properties, we may collect certain personally identifiable information you choose to disclose to us, such as your name, postal address, telephone number, date of birth, and email address. We may also collect user generated content you choose to publish on the Volkswagen Properties.
You may be able to use your Facebook, Google, or Twitter account credentials to sign in to certain Volkswagen Properties. If you connect using your Facebook credentials, you authorize us to collect your authentication information, such as your username, access credentials, and other information that may be available on or through your Facebook account, including your name, country, email address, and date of birth.
If you access the Volkswagen Properties on your mobile device we may collect the location of that device with your consent. If you do not want to provide this information to us, you can turn off location services in your mobile device’s settings.
The Volkswagen Properties also may passively collect non-personal and aggregated information that is automatically sent to us by your web browser or device, including your Internet Service Provider and IP address, the date and time you access the Volkswagen Property, the pages you have accessed while visiting the Volkswagen Property, and the Internet address from which you accessed the Volkswagen Property.
We may receive information from third party sources, such as authorized Volkswagen dealerships, and incorporate it with your personal information.
If you access the Volkswagen Properties on your mobile device, we may collect the location of that device with your consent. If you do not want to provide this information to us, you can turn off location services in your mobile device settings.
How We Use and Share Information
We may use your personal information in a number of ways, such as to send promotional emails to you, to enter you into contests and sweepstakes, to participate in our online communities, to conduct surveys and market research, to provide product materials and updates on new products and services, to respond to queries, and to provide order status and order tracking information to you. We may use your personal information for marketing research and marketing purposes, which may include sharing it with Volkswagen authorized dealerships, for customer service purposes, with outside research companies, or with service providers that provide marketing, research, or other services for us, including service providers that may be located outside of the United States. If you choose to save information, such as a vehicle configuration, on the Volkswagen Properties, we or Volkswagen authorized dealerships may contact you to follow up on your interest in our cars.
Third Party Collection and Online Advertising
Some of these companies may use this information to provide you with more relevant advertising, a practice known as interest-based advertising. Some of these companies may be participants in the Digital Advertising Alliance (“DAA”). The DAA offers a choice mechanism with respect to certain types of data collection and use. We adhere to the DAA’s Self-Regulatory Principles for Online Behavioral Advertising. Visit www.aboutads.info to exercise choice with respect to those companies that participate in the DAA Choice Page. If you change computers, devices, or browsers, use multiple computers, devices, or browsers, or delete your cookies, you may need to repeat this process for each computer, device, or browser.
To opt out of receiving promotional email messages from us, please click on the “Unsubscribe” link contained at the bottom of each email.
Our Commitment to Children's Privacy
Volkswagen does not knowingly collect personal information from visitors under the age of 13. The Volkswagen Properties are general audience websites or digital properties directed at general audiences. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information.
The Volkswagen Properties may contain links to other websites, including social networks, advertisers, individual dealer’s websites, and websites belonging to other third parties. Some of these sites may share a similar “look and feel” to the Volkswagen Properties. Such sites may include social media sites, including Facebook and Twitter, websites affiliated with Volkswagen Credit, and other third-party sites including individual dealer websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies provided by other websites before you provide personal information to them. For your convenience, we have provided the Volkswagen Credit Privacy Notice below.
Volkswagen Credit Privacy Notice
As a potential future Volkswagen Credit customer, we want you to know how Volkswagen Credit may share your personal information. The following links will direct you to their Privacy Notice, which explains how and with whom Volkswagen Credit may share your information, and the ways in which you can limit this sharing once you become a Volkswagen Credit customer.
If you are a California resident, click here to view or print the Volkswagen Credit Privacy Notice.
If you are a resident of any other state, click here to view or print the Volkswagen Credit Privacy Notice.
Your California Privacy Rights
You may also contact us by phone, 24 hours a day, at: 1-800-822-8987.
And by mail at:
Volkswagen Customer CARE Center
3800 Hamlin Road
Auburn Hills, MI 48326