Digital Resources

Knowing Your VW

Video resources to help you better understand your Volkswagen.

There are plenty of fine details to discover in a Volkswagen. And with Knowing Your VW, Volkswagen model (2013 or newer) owners can access a series of video resources to further acquaint themselves with these features. While you’re there, view your model’s Quick Start Guide, chat live with a Volkswagen Customer Care representative, check out our infotainment simulator, or take a Volkswagen model (2015 or newer) for a virtual tour—it’s all available to you. Just visit or download the app to get started!

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Quick Start Guide.

How do you make a call using voice recognition? How do you connect with VW Car-Net® App-Connect: Apple® CarPlay™ and Android Auto™? All this and more valuable information is available in your model’s Quick Start Guide—check out the digital version on Know Your VW and start making the most of your Volkswagen vehicle today.

Always pay careful attention to the road, and do not drive while distracted. Not all features available on all operating systems. Standard text and data usage rates apply. App-Connect features require compatible device, operating system, and mobile apps. See mobile device and app providers for terms and privacy.

Bluetooth® Compatibility Checker.

It’s possible for your Volkswagen and your smartphone to work as a team. But before that happens, you may have some questions. Is my phone compatible with my model? Does my phone carry the correct software to connect with my car? What features of my phone function with my vehicle’s Bluetooth® system? Quickly answer these questions with the convenient Bluetooth® Compatibility Checker.

Bluetooth® is a registered trademark of Bluetooth SIG, Inc.

Helpful videos and tutorials.

Once you select your vehicle model and year, the door opens to a series of instructional videos providing the information you need when you need it. This includes tutorials on pairing a compatible smartphone, making phone calls with voice recognition, streaming audio via Bluetooth®, accessing the VW Car-Net® App-Connect system, and navigating various additional features of your Volkswagen model.

From infotainment functionality to convenient tech capabilities, these supportive how-to’s can help you get more from your VW. Even better: They’re available right now—just follow the Know Your VW button to get started. 

VW Chat. It’s live!

It’s said that conversation is a two-way street. And that’s precisely why Volkswagen is proud to offer a live-chat feature for VW owners to get the answers they need online.

Representatives are available:

  • Monday–Friday, 8 a.m. to 9 p.m.
  • Saturday–Sunday, 9 a.m. to 9 p.m. (EST, and excludes U.S. public holidays)

Have a specific question not covered in a manual or tutorial? Put one of our knowledgeable reps to the test. Visit Know Your VW and let’s chat. 

Of course, you can always consult your VW Online Owner’s Manual for more details on just about anything relating to your model. All you need is your VIN!